AI Voice Agent vs Traditional IVR: What Modern Businesses Need
Once upon a time, the IVR menu was a breakthrough. “Press 1 for Sales. Press 2 for Support.” It streamlined customer routing, cut staffing costs, and introduced self-service to the telephone. But in 2025, that same experience feels like being stuck in a time loop—pressing buttons, repeating yourself, and waiting for a human who already […]
